Privacy and Data Protection Policy

For Coin Volcano, the protection of the digital integrity of its users is an absolute priority. This policy describes our practices regarding the collection, use, and storage of personal data when using our services in Italy, ensuring compliance with transparency and cybersecurity standards.

To offer an efficient and secure service, we may process the following types of information:

• Identification and contact data: Name, surname, date of birth (minimum 18 years old) and e-mail address.
• Technical and usage data: IP address, device identifiers, browser type, and activity logs on the platform.
• Transaction data: History of technical operations and service usage preferences.
• Support communications: Records of interactions with our technical support team.

Data processing is based on:

• Contract performance: Necessary to manage the user account and provide the requested services.
• Legal obligation: To comply with identity verification and fraud prevention regulations in Italy.
• Legitimate interest: To ensure network security and optimize the technical performance of the platform.
• Consent: In cases where the user has explicitly authorized the use of data for optional purposes.

We use the collected data exclusively for:

• Administer registration and secure account access.
• Provide technical assistance and resolve any operational anomalies.
• Analyze traffic flows to improve server stability.
• Protect the platform from cyber attacks or suspicious activities.

Personal data is retained only for the time strictly necessary to achieve the described purposes or to meet the legal archiving requirements provided by Italian law. Once the terms are exceeded, the data is securely deleted or anonymized for statistical purposes.

We do not sell users' personal data. Information may only be shared with technical data processors operating under our strict control (e.g., hosting or security providers) or with government authorities in Italy, where there is a binding legal obligation.

Although we operate primarily in Italy, some technical services may reside in other regions. In such cases, we implement legal safeguards to ensure that the level of protection is not compromised. We use state-of-the-art SSL encryption and advanced security protocols to prevent unauthorized access.

In accordance with current legislation, the user has the following rights:

• Access: Request a copy of the data we hold.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request the removal of data under certain legal conditions.
• Objection: Refuse processing for legitimate reasons.
• Portability: Receive data in a structured and readable format.

To exercise your rights or request clarification on data processing, you can contact our privacy officer at: [email protected].